Nectar Sleep Reviews

Almost a month. Still not delivered. They keep telling me it has been. Almost $1000 on a box bed that I am apparently not getting. Their customer service people are not helpful. FedEx is not helpful. Terrible experience all around and very upset about the money I do not have for something I did not get.

This company is unprofessional. The mattress that I purchased was awful and had sunken in so much after less than a year of using it. I had to seek medical treatment for my excoriating back pain! Do not purchase from this company!

Nectar sleep is a scam of a company. From day one I had an issue with my mattress. The mattress sunk tremendously and I myself and my young child had to seek medical attention on several occasion. I reached out to customer support and they stalled and at times ignored my emails. I purchased “insurance” for the mattress but that was pointless. They claim to have a “lifetime warranty” however it’s so agonizing to get a replacement. It’s been two years and my issue has not been resolved. This company is trash.

We purchased our King nectar mattress and frame December of 2019 from Katapult for $1300 and it was not bad at first but as time went on the mattress got less and less firm and doesnt support like when new. Now over 2 years later it's just uncomfortable. Also to mention the frame is cheap paper thin aluminum the middle section started folding in and broke after about a year and had to cut some 2x6 and place under to support the bed and me and my wife are not overweight I'm 6 foot 215 punds she's 5 7 about 150 pounds. Now just yesterday the frame came appart in the middle and it was not from being lose. The bolts wore through where it recesses into the frame and came appart. I am a mechanic and it was put together as it should. Now we half to go get another bed that we really can't afford at the moment. I would not recommend them and this is being as honest as can be about the whole experience.

Had mattress just short of two years my husband side has dipped can’t turn it now as it’s awful for me to sleep in dip husband had hated mattress for last year had a guy come out with his ruler dips just under the 3cm they say it has to be so not prepared to do anything more warranty not worth anything best bit od advice to anyone if your over 10;stone don’t bother as will dip

Sent me a defective mattress and then wasted an hour of my time on the phone trying to get a replacement. They claim they didn’t revive the photos I sent them of the defect (mattress has barely expanded after five days). They say they’ll call me back but haven’t. I’m a disabled veteran with two blown discs awaiting back surgery and have had nowhere to sleep for five days now.

I would give it no stars if this was an option. This company offers a forever warranty which is totally worthless. After reading the other negative reviews we all are experiencing the same problems. After a short while, the mattress is uncomfortable, lumpy and made of poor quality materials. The cover has ripped in the corners so is not robust enough to withstand a weekly bedding change to lift and tuck under a fitted sheet. I have had two inspections carried out by Homeserve who have carried out a minimal 10 minute test involving a quick lay on and measuring the dip. How are you supposes to judge a mattress in 10 minutes?! And obviously not interested. My advice is DO NOT BUY!! I shall be taking this matter further.

We tried the mattress. Which gave me back ache from day1. Called to arrange refund, still not been processed. I called numerous time to find out what’s happening with no response.they lie to say it’s being processed. Now thinking of getting UK consumer rights to look into it. It’s a scam.

I like a firm mattress but this is backbreaking despite saying a 6.5 firmness. My back was aching so I called to get it picked up after 2 weeks use.
I have now just received an email from "Anyjunk" that the company has hired to come dump our mattress rather than at least donating it. You have a sustainability message on your site, but dump on the side of the road a brand new mattress. Your company disgusts me.

Review from the UK. Mattress was good to start with, (we slept really well on it initially) although the quality of the bedding that came with it was substandard for the money. I a nut shell, don't with the bedding or mattress. The mattress protector in particular as it's not breathable and it makes you sweat, big time. It's been 18 months and the mattress needs replacing already and resembles a mattress of 8 to 10 years old. Big hump in the middle, sagging where we sleep (and we regularly spin the mattress around) It's in the same condition as the ergoflex it replaced after 9 years of use. £700.00 down the pan. Avoid.